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Making a new booking

  • Are the room rates inclusive of tax and service charges?

    The default setting for Agoda's price display depends on your country of origin, as some countries require showing taxes and fees and some do not. To change the setting, open the currency tab at the top of the screen and select a different price option. Depending on your selected settings under the currency tab, displayed room rates will note if the price listed does or does not include tax or service charges. You may also view the total price for a stay by continuing to the booking form.

  • What are the charges for taxes and services?

    In connection with facilitating your transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the property in connection with your reservation for taxes owed by the property. This includes, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the property. The amount paid to the property in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, customer service costs. The charge for Taxes and Fees varies based on a number of factors, including the amount we pay the property and the location of the property where you will be staying, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving properties located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.


  • How do I know if a discount has been given?

    All promotional rates displayed are already discounted. Information regarding specific property promotions are also displayed on the booking form. For more details and to see a complete breakdown of the price, please continue to the booking form (payment page).

  • What does Hot Deal, Non-refundable, Special conditions, etc stated next to my room type mean?

    Hot Deal, Non-refundable, Special conditions, etc is an indication of a special promotion with some form of discount for a particular property, room type, or period of stay. Bookings under promotion usually have a very strict cancellation policy which often results in a full period charge. Please make sure to read the booking conditions carefully before you submit your reservation.

  • Are the room rates per person or per room?

    The rates displayed are per room, NOT per person. It is important that you input the correct number of guests associated with this booking as rates may change based on occupancy. In some instances, a property limits the number of guests per room. To avoid additional charges when you check in, the number of guests must be accurate.

  • Can Agoda recommend a property for my stay?

    While Agoda cannot provide specific travel advice, we do provide verified reviews from real travelers as well as complete information regarding facilities, locations, and star ratings. By default, your search results will be sorted based on our recommendations for the best value and most reliable partner properties.

  • Can I add an extra bed/baby cot in my room?

    Most properties allow children to stay in the room with parents either with or without an extra bed. The normal property policy is not to charge for children if they are under 12 years of age. Some properties will limit occupancy of a room to two adults and one child. Only a few properties will have existing bedding for additional children, so an extra bed is usually required. Most properties will charge for this extra bed. Usually properties will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some properties, for children under the age of 2.



  • Can I make a reservation directly through the property?

    Of course you can. But Agoda often offers prices that are 10%-30% lower than many property's direct booking prices. Additionally, we offer benefits like Pay Later, Free Cancellation, and Best Price Guarantee that you won't get by booking directly.

  • Can I remove the transfer service if I don’t want it?

    When a transfer service is listed, it's usually a requirement in order to get to your property of choice. You can choose not to use the service, but properties will be reluctant to remove the fee. You will need to negotiate with the property upon arrival.


  • How can I check for budget hotels?

    After inputting your destination and travel dates into the search box, you will be redirected to the search results page. Here, you can sort the results based on price, star rating, or special deals. You may also filter your search results by price range, preferred star rating, or accommodation type to find budget accommodation.

  • How can I check the rates on your website?

    Room rates and availability are subject to change at any time. Agoda cannot provide you with a quoted rate because of this variation. You can get the most up-to-date rates and availability by going to the website and completing your travel information.



  • How do I make a booking?

    Room rates and availability are subject to change at any time. Agoda cannot provide you with a quoted rate because of this variation. You can get the most up-to-date rates and availability by going to the website and completing your travel information. IMPORTANT: Please ensure the lead guest's name is entered correctly.


  • How many rooms are available?

    The number of rooms available for your period of stay is displayed on the property page after you enter in your travel dates and destination. If you wish to book more rooms than what are available, you will need to split into different room types or search for another property. Please note that we may not be able to confirm room availability for any additional rooms in any extra booking, as rooms can be taken at any time.


  • Is there an additional charge for children when sharing a room with their parents?

    Most properties allow children to stay in the room with parents either with or without an extra bed. The normal policy is not to charge for children if they are under 12 years of age. Some properties will limit occupancy of a room to two adults and one child. Only a few properties will have existing bedding for additional children, so an extra bed is usually required and may incur additional charges. Usually properties will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some properties, for children under the age of 2.

  • Can I stay longer than 30 days/nights?

    If you require more than a 30-day stay, you need to make 2 separate bookings. For example, a 35 night stay would need to be broken down into 2 bookings - 1 for 30 days and the other for 5 days.

  • Travel Advisories and Other News

    Events happen around the world and, occasionally, your travel destination may be affected by an unexpected occurrence. In addition, you should familiarize yourself with the country you are planning to visit, including customs, habits, and potential risks. For these reasons, Agoda recommends its customers to monitor the news and consult with their respective embassies, ministry of foreign affairs, or other government sources for official country travel advisories.

  • What should I do if I would like to book more than 9 rooms?

    You can reserve up to 9 rooms per booking on Agoda. If you need more rooms, please make an additional booking. Please note that rooms are subject to availability, and that some properties may have different policies or conditions that apply to bookings of 5 rooms or more.


  • Where can I find the cancellation policy?

    When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the "BOOK" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service, the cancellation policy will be shown again upon cancellation. Note: Details and conditions in the cancellation policy will be different for each booking depending on the property, period of stay, room type, etc. Please read this carefully before submitting your booking.

  • Why has the room rate changed?

    Our partners have the ability to change rates and promotions at any time. Market conditions, changes in strategy, and availability are just a few reasons why you may experience this rate fluctuation.

  • Why isn't the current year being displayed in the dropdown menus for check-in and check-out dates?

    The dates available for selection on our site are directly linked to the date and time set on your computer. Verify that your computer is set to the current date and time. Click the Start menu, select Settings ? Control Panel. Within the Control Panel window, select the Date and Time icon in order to open the Date and Time Properties window. In the Date and Time Properties window, select the Date & Time tab to view the current settings. Check to see that the correct month, year, day, hour, and time zone are being displayed. If these properties are not up to date, you must change them in order to see the current year within the dropdown menus of the Check-in and Check-out dates on the Agoda site. To change to the current time zone, first select the Time Zone tab then click on the dropdown arrow, select the correct time zone from the list, and click on the apply button.

  • What is "Book Now, Pay Later"?

    Book Now, Pay Later is just that - make a booking now, pay for it later. As with all Agoda bookings, it is confirmed instantly. Approximately 2-3 days prior to the booking conditions becoming active, your credit card will be billed for the full amount.

    If the room can be booked now and paid later, the text "Book now and pay nothing until (date, month and year)" will be displayed underneath the room image. Please make sure you select "Pay Later" when you input your credit card details.

    Book Now, Pay Later conditions are based on the cancellation policy, check-in date, and the room availability. If you do not see this text on the room page, it is not an available payment option.


  • Where does a property's star rating come from?

    Star ratings are declared by the properties, in accordance with regulatory oversight for their own markets. Agoda does not assign these ratings and accepts no liability for their accuracy.

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